Home care agency
Eleanor Nursing and Social Care Ltd - Bexley Office
Home care agency in Welling, Bexley
Eleanor Healthcare Group
Eleanor Nursing and Social Care Ltd - Bexley Office
Home care agency in Welling, Bexley
Operated by Eleanor Healthcare Group
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Eleanor Nursing and Social Care Ltd is a home care agency based in Welling, Bexley, with a focus on dementia support. It delivers care and support in people's own homes to older people aged 65 and over, younger adults under 65, and those living with dementia.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. The inspection found its effective, caring and responsive services to be good, though safe and well-led practice were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 16 April 2021 · Last inspected 2 March 2021
The service provides personal care to people in their own homes, and people described staff as considerate and responsive to their needs. Staff were positive about the registered manager and provider, and people said they were consulted about their care. Inspectors found that medicines handling, call scheduling and some oversight checks needed to be more consistent.
- People felt safe using the service, and staff knew how to recognise and report safeguarding concerns.
- Staff were described as considerate, caring and responsive, and people were positive about the care they received.
- Staff had received infection prevention training, and policies were updated to reflect current Covid-19 guidance.
- Initiatives were introduced to support and reassure staff during the pandemic, and people were asked for their views through calls, spot checks and surveys.
- Medicines were not always managed safely, and some risks, including those linked to epilepsy and behaviour, lacked sufficiently detailed guidance for staff.
- Systems for monitoring quality and safety did not always work effectively, including checks on medicines, call scheduling, use of protective equipment and staff Covid-19 testing.
- Call schedules did not always allow enough travel time between visits, and people gave mixed feedback about call timing and whether staff stayed the full length of each visit.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAdequate
- Golf CourseAmple
- Public ParkAmple
- Tennis CourtPlentiful
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Eleanor Nursing and Social Care Ltd - Bexley Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Eleanor Nursing and Social Care Ltd - Bexley Office is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital, 2.4 miles away. The local GP practice is INGLETON AVENUE SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Eleanor Healthcare Group
Eleanor Nursing and Social Care Ltd - Bexley Office is one of 31 services run by Eleanor Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Welling
Information last reviewed October 2026.
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