Home care agency
Eldon Housing Association Limited
Home care agency in Croydon
Eldon Housing Association Limited
Home care agency in Croydon
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Eldon Housing Association Limited is a home care agency based in London that provides care and support in people's own homes. It supports older people aged 65 and over.
The agency was rated Requires Improvement by the Care Quality Commission in 2023. The inspectors found it effective and caring in its approach, but identified concerns about safety, responsiveness and leadership.
What inspectors found
CQC: Requires improvementReport published 5 October 2023 · Last inspected 11 August 2023
Inspectors found that everyday care at the two Croydon extra care schemes was delivered by staff who knew people well and treated them kindly, with people and relatives involved in planning their care. Staff supported eating, healthcare access, activities and relationships, and complaints were handled satisfactorily. Records of risks, medicines and individual needs were not detailed or personalised enough, and the provider's own audits missed these gaps.
- Staff were friendly, kind and caring, and knew people's needs, preferences and communication styles well
- Infection prevention and control was good in both schemes
- Safeguarding systems were in place, staffing levels were adequate and new staff were recruited safely
- Staff received induction and regular training, and supported people to eat well, stay active and access healthcare
- Risk assessments and plans to manage risks were not detailed or personalised enough, and medicines management was not always safe
- Assessments and care plans lacked detailed person-centred information, including equality and diversity information and records of individual communication needs
- The provider's quality assurance systems were not always effective and did not identify the issues found at inspection
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesAmple
- Retail ShoppingSparse
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Eldon Housing Association Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Eldon Housing Association Limited is backed by a local NHS health network. The nearest A&E is Croydon University Hospital, 1.2 miles away. The local GP practice is SOUTH NORWOOD HILL MEDICAL CENTRE, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Croydon
Information last reviewed October 2026.
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