Home care agency
Distinct Care and Support
Home care agency in Luton
Distinct Care and Support
Home care agency in Luton
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About
Distinct Care and Support is a home care agency based in Luton, Bedfordshire, providing care and support in people's own homes. The agency supports older people aged 65 and over, younger adults under 65, and people with mental health needs, learning disabilities or substance misuse support requirements.
The Care Quality Commission rated Distinct Care and Support as requiring improvement in its 2021 report.
What inspectors found
CQC: Requires improvementReport published 18 June 2021 · Last inspected 26 May 2021
Inspectors visited a domiciliary care agency supporting 11 people across two supported living schemes, and rated it requires improvement. People said they felt safe, were happy there, and had a staff team they liked and could talk to. The report also found serious gaps in infection control, staffing rotas, risk management, record keeping and oversight.
- People said they felt safe, were happy at the service, and liked the staff team and could talk to them.
- Medicines were well managed, and people said they were always correct and given on time.
- People were supported to see a range of health professionals when they needed them.
- Staff supported people to pursue past hobbies, religious and cultural beliefs, and community activities where COVID-19 restrictions allowed.
- People were not supported to understand infection prevention, control and food hygiene, and were not referred to outside professionals who could help.
- Staff worked unsafe rota patterns, the risks to people and staff had not been assessed, and incidents were not reported as required.
- Quality checks were ineffective, so the manager relied on outside agencies to identify problems, and people's choice and least restrictive practice were not consistently supported.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Distinct Care and Support will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Distinct Care and Support is backed by a local NHS health network. The nearest A&E is Luton and Dunstable Hospital, 2.1 miles away. The local GP practice is MALZEARD ROAD PRACTICE, 0.1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Luton
Information last reviewed October 2026.
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