Home care agency

Dependable Homecare LTD

Home care agency in Ashford, Kent

Dependable Homecare LTD

Home care agency in Ashford, Kent

CQC Requires improvement
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address118 Ellingham Industrial Centre, Ellingham Way, Ashford, TN23 6LZ

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About

Dependable Homecare LTD is a home care agency based in Ashford, Kent, providing care and support in people's own homes. It supports older people aged 65 and over, as well as younger adults under 65, enabling them to remain in their own homes with tailored domiciliary care.

The agency was rated Requires Improvement by the Care Quality Commission in 2022. It was assessed as Good for Effective, Caring and Responsive care, but Requires Improvement for Safe practice and Well-led leadership.

What inspectors found

CQC: Requires improvement

Report published 19 August 2022 · Last inspected 29 June 2022

Inspectors found that staff know people well and understand how each person wants to be supported, and that people and their relatives are happy with the care they receive at home. Medicines are given on time, and people are supported to take them in the way they choose. Staff are trained for their roles and work well with outside professionals such as district nurses.

Strengths noted
  • Staff know people's health needs and preferences well
  • People and their relatives describe staff as caring and kind
  • Medicines are given on time and in line with people's choices
  • Care plans include personal details such as life history and hobbies, and feedback is sought regularly
Areas to improve
  • Some identified risks are not always managed, because the information staff need is not always available
  • Care plans and risk assessments are not always up to date or accurate, and staff have not always read them or been made aware of their contents
  • The registered manager does not have an effective system to keep care records up to date and accurate

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Specialist care

Older people (65+)
Younger adults (under 65)

What's nearby

GP surgery950 m
Hospital2.4 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtAmple
  • Bowling GreenSparse
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesAdequate
  • Retail ShoppingPlentiful
  • SupermarketsAdequate
  • TakeawaysAdequate

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Dependable Homecare LTD will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Dependable Homecare LTD is backed by a local NHS health network. The nearest A&E is William Harvey Hospital (Ashford), 2.4 miles away. The local GP practice is KINGSNORTH MEDICAL PRACTICE, 0.6 miles away, rated ‘Outstanding’ by the CQC.

Nearest hospital · A&E
William Harvey Hospital (Ashford) · 2.4 mi
Nearest GP · CQC Outstanding
KINGSNORTH MEDICAL PRACTICE · 0.6 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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