Dependable Care Services Limited

Home care agency in Cullompton, Devon

CQC Requires improvementDementia
NeighbourhoodHigh Retirement CommunityPeaceful Neighbourhood
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
AddressKingsmill Industrial Estate, Saunders Way, Cullompton, EX15 1BS

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About

Dependable Care Services Limited is a family-based home care agency based in Cullompton, Devon, providing care and support in people's own homes. It supports older people aged 65 and over, people living with dementia and people with physical disabilities. Its hourly support service helps with daily tasks, and care plans are person-centred, shaped around each person's wishes and developed with family members where appropriate. The agency is run by husband and wife Andrew and Fleur Ryder, who hold a social work degree and senior carer qualifications, and has more than 15 years' experience in social care. Support is available seven days a week, including public holidays. The Care Quality Commission rates the agency Requires Improvement overall (report published 2022). It is rated Good for being effective, caring and responsive, and Requires Improvement for being safe and well-led.

What inspectors found

CQC: Requires improvement

Report published 28 July 2022 · Last inspected 14 June 2022

Inspectors found that people using this domiciliary care agency were treated kindly and respectfully, and that enough staff were employed to meet their needs. A new manager had identified weaknesses in medicines handling, safeguarding follow-up and staff recruitment and had put new systems and a written improvement plan in place. Care plans were still being completed at the time of the visit.

Strengths noted
  • People said staff were kind and respectful and met their everyday needs.
  • The provider and manager were open, acknowledged past failings and were taking action to improve.
  • Staff understood safeguarding and reported concerns, and new systems were being introduced to act on them.
  • Staff were supervised, kept informed of changes, and were supported with training and further qualifications.
Areas to improve
  • Medicines had not been managed safely, although new systems had been introduced to address this.
  • Some earlier safeguarding concerns had not been followed up, and procedures were being put in place to prevent this.
  • Staff had not always been recruited safely, and new recruitment and induction systems were being introduced.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Older people (65+)
Physical disabilities

What's nearby

GP surgery800 m
Hospital11.4 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAdequate
  • Tennis CourtAdequate
  • Bowling GreenAdequate
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesSparse
  • Retail ShoppingSparse
  • SupermarketsAdequate
  • TakeawaysSparse

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Dependable Care Services Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Dependable Care Services Limited is backed by a local NHS health network. The nearest A&E is Royal Devon and Exeter Hospital (Wonford), 11.4 miles away. The local GP practice is BRAMBLEHAIES SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Royal Devon and Exeter Hospital (Wonford) · 11.4 mi
Nearest GP · CQC Good
BRAMBLEHAIES SURGERY · 0.5 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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