Creative Support Limited

Creative Support - Gateshead Service

Home care agency in Gateshead

CQC GoodDementia
AddressRoom 40, Design Works Business Centre, William Street, Felling, Gateshead, NE10 0JP

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About

Creative Support – Gateshead Service is a home care agency delivering support in people's own homes. Operating from Gateshead in the North East, it is part of Creative Support Limited, a not-for-profit organisation that works across England to support people with care and support needs. The agency supports older people, younger adults and those living with dementia, physical disabilities, mental health conditions, learning disabilities, sensory impairment and substance misuse.

The service was rated Good by the Care Quality Commission in 2021, with Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 8 September 2021 · Last inspected 15 July 2021

Inspectors rated this supported living service good, based on a visit to care for two people. The report describes people living as independently as possible, feeling safe with staff, and receiving detailed care plans that staff use to help them reach their goals. Staff were described as patient and kind, and the culture was described as positive, with staff feeling valued by their immediate managers.

Strengths noted
  • People were safeguarded from abuse, felt safe and confident with staff, and staff understood safeguarding procedures
  • Care plans were detailed and staff knew people well, helping them work towards goals and aspirations
  • People had maximum choice and control, and were supported in the least restrictive way possible
  • Quality monitoring and improvement systems were comprehensive
Areas to improve
  • Some person-centred care planning needed updating
  • Professional opinion held that staff needed to support one person more proactively, and the report makes a recommendation about this

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital1.1 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtLimited
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAdequate
  • Retail ShoppingSparse
  • SupermarketsPlentiful
  • TakeawaysPlentiful

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Creative Support - Gateshead Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Creative Support - Gateshead Service is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital, 1.1 miles away. The local GP practice is CROWHALL MEDICAL CENTRE, 0.3 miles away.

Nearest hospital · A&E
Queen Elizabeth Hospital · 1.1 mi
Nearest GP
CROWHALL MEDICAL CENTRE · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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