Complex Intervention Service
Home care agency in Southend-on-Sea
Operated by Southend Care
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Complex Intervention Service is a home care agency based in Southend-on-Sea, Essex, providing care and support in people's own homes. Its care focus is dementia, and it supports older people, younger adults under 65, and people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health needs or substance misuse needs. Its support is centred on the individual, helping people with daily needs while living independently at home.
The agency's head office team works from Brook Meadows House. The Care Quality Commission rates Complex Intervention Service Good overall, with Good ratings for safe, effective, caring, responsive and well-led care. The report was published in 2023.
What inspectors found
CQC: GoodReport published 12 June 2023 · Last inspected 28 April 2023
Inspectors found that this short-term reablement service supports people in their own homes, with enough staff to meet needs safely. Relatives described staff as caring and reassuring, and people said they felt safe. Inspectors also raised concerns about visit timings and about gaps in risk and care plan recording, which the registered manager has said will be addressed.
- People said they felt safe, and staff knew how to report worries and protect people from harm.
- Staff were reported to be trained, properly inducted and supported, and said they felt valued by the registered manager and the organisation.
- Medication handling, recruitment, infection prevention and support with eating and dietary needs were found to be in order.
- Relatives described positive interactions with staff, and people were supported to make their own choices and keep control of their lives.
- Visits had no set or estimated call times, so people could not be sure when staff would arrive.
- Not all risks to people's safety and wellbeing were recorded, and care plans needed more person-centred detail and clearer guidance for staff.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Complex Intervention Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Complex Intervention Service is backed by a local NHS health network. The nearest A&E is Southend Hospital, 0.5 miles away. The local GP practice is DR SOORIAKUMARAN, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Southend Care
Complex Intervention Service is one of 2 services run by Southend Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Southend-on-Sea
Information last reviewed October 2026.
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