Home care agency
Community Response Team West
Home care agency in Southampton, Hampshire
Hampshire County Council
Community Response Team West
Home care agency in Southampton, Hampshire
Operated by Hampshire County Council
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About
Community Response Team West is a home care agency operated by Hampshire County Council, based in Southampton. It provides care and support delivered in people's own homes for those with dementia, older people, younger adults, and people with physical disabilities, mental health needs, sensory impairment or substance misuse support requirements.
The agency was rated Good by the Care Quality Commission in 2019, receiving Good ratings across all five key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 3 December 2019 · Last inspected 8 October 2019
Inspectors rated this Hampshire County Council short-term reablement service good, with 100 people using it at the time of the visit. Staff were described as experienced and suitably recruited and trained, and people's medicines support and risk management were recorded and handled. Families and people receiving care reported being treated kindly, respectfully, and involved in planning their care, and the report notes that the service works with other health and social care partners to help people stay at home.
- Systems for monitoring risks and reporting incidents were effective, and staff knew how to raise safety concerns
- Staff had sufficient experience, safe recruitment checks, and a structured induction and training programme
- People were treated with kindness and respect, and their independence was encouraged
- Care reviews were clear and systematic from start to finish, and complaints were handled appropriately
- Most people were satisfied, but the timing of visits was the main source of dissatisfaction
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Community Response Team West will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Community Response Team West is backed by a local NHS health network. The nearest A&E is Southampton General Hospital, 2.5 miles away. The local GP practice is TESTVALE SURGERY, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Hampshire County Council
Community Response Team West is one of 16 services run by Hampshire County Council on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Southampton
Information last reviewed October 2026.
Reviews from families
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