Home care agency
Community Careline Services
Home care agency in Rochdale
Community Careline Services
Home care agency in Rochdale
Operated by Rochcare
What do these badges mean?
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Community Careline Services is a home care agency based in Rochdale, North West England, delivering care and support to people in their own homes. The agency works with older people aged 65 and over, younger adults, and people with dementia, physical disabilities, mental health needs, sensory impairment and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2022. It was rated Good for effectiveness, caring and responsiveness, but Requires Improvement for safety and leadership.
What inspectors found
CQC: Requires improvementReport published 6 July 2022 · Last inspected 23 June 2022
Inspectors found that people using this domiciliary care service felt safe and were treated with dignity and respect, and that staff were seen as skilled. Medicines support, risk assessment, care records and quality checks were judged to need improvement, and the report notes that the provider is introducing new electronic systems. The service's overall rating is requires improvement, and it is no longer in special measures.
- People felt safe, and staff were described as safely recruited.
- People gave positive feedback about the care they received, and inspectors found they were treated with dignity and respect.
- Staff had access to policies, guidance and training, and people were confident in their skills.
- Consent was recorded and sought, and the service was seen to support people in the least restrictive way possible.
- Medicines were not always managed safely, and risk assessments were brief, not personalised, and sometimes lacked records showing that identified risks had been addressed.
- Some people reported missed or late visits and suggested the service would benefit from more staff, and gaps were noted in recruitment records for some long-term staff.
- Care records were brief and lacked detail about individual needs, and audits and monitoring did not identify the shortfalls found at this inspection.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenPlentiful
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingAmple
- SupermarketsPlentiful
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Community Careline Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Community Careline Services is backed by a local NHS health network. The nearest A&E is Fairfield Hospital, 4.3 miles away. The local GP practice is DR GWD BHIMA, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Rochcare
Community Careline Services is one of 5 services run by Rochcare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Rochdale
Information last reviewed October 2026.
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