Home care agency
Comfort Call - Liverpool
Home care agency in Liverpool
City and County Healthcare Group
Comfort Call - Liverpool
Home care agency in Liverpool
Operated by City and County Healthcare Group
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About
Comfort Call - Liverpool is a home care agency based in Liverpool, Merseyside, providing care and support to people in their own homes. It is operated by City and County Healthcare Group and supports older people, younger adults, and people with dementia, physical disabilities, mental health needs, sensory impairment and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in its 2021 report. It was rated Good for Caring and Responsive, but Requires Improvement for Safe, Effective and Well-led.
What inspectors found
CQC: Requires improvementReport published 14 June 2021 · Last inspected 29 April 2021
Inspectors visited Comfort Call Liverpool's extra care schemes in Liverpool in April 2021 as part of a focused review of safety, effectiveness and leadership. Most people reported that staff responded quickly and visited on time, and feedback from people and families was positive. Medicines support, infection control, safe recruitment and partnership working with housing and safeguarding teams were found to be in place, and staff received training and supervision.
- People were supported to take their prescribed medication
- Incidents were recorded and lessons were learnt to prevent repeats
- Staff had suitable protective equipment and infection control and COVID-19 training
- The regional manager was open with inspectors and has begun making improvements
- Some risk assessments were inaccurate or out of date, and risks were not always monitored, which placed people at risk of unsafe care
- Health and wellbeing monitoring was weakened by incomplete records, daily logs and staff communication
- Governance checks were not robust enough to catch these problems, and some staff felt scheme manager turnover was too high
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceSparse
- Golf CoursePlentiful
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenPlentiful
- Playing FieldAmple
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAmple
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Comfort Call - Liverpool will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call - Liverpool is backed by a local NHS health network. The nearest A&E is Royal Liverpool University Hospital, 4.2 miles away. The local GP practice is THE VILLAGE MEDICAL CTRE, 0.3 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call - Liverpool is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Liverpool
Information last reviewed October 2026.
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