Home care agency
Comfort Call - Astley Court
Home care agency in Manchester, Salford
City and County Healthcare Group
Comfort Call - Astley Court
Home care agency in Manchester, Salford
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Comfort Call - Astley Court is a home care agency operated by City and County Healthcare Group. Based in Manchester, it delivers care and support in people's own homes, with a particular focus on dementia. The agency supports older people, younger adults, and individuals with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. It was rated Good for Effective, Caring and Responsive, but Requires Improvement for Safe and Well-led.
What inspectors found
CQC: Requires improvementReport published 7 September 2021 · Last inspected 28 July 2021
Inspectors found that people received their medicines, but their support did not always match their care needs, and some records were incomplete. Staff described heavy workloads and asked for more staff, while people and relatives gave mixed views of the service. The overall rating dropped from good to requires improvement, mainly over risk assessments, medicines records and management oversight.
- Staff had safeguarding training and understood how to protect people from harm.
- Recruitment checks were robust, helping to confirm staff were suitable to work with vulnerable adults.
- The provider worked with the housing provider on infection prevention and control, which gave inspectors assurance.
- People received their medicines.
- Moving and handling risk assessments were not always robust.
- Medicines reordering was poorly organised as prescriptions neared the end of their cycle, and medicine records were not always kept.
- The registered manager was not seen to be present enough, wider management support was lacking, and monitoring and auditing systems were not robust.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Comfort Call - Astley Court will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call - Astley Court is backed by a local NHS health network. The nearest A&E is Salford Royal, 5.6 miles away. The local GP practice is THE MOSSLANDS MEDICAL PRACTICE, 0 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call - Astley Court is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Manchester
Information last reviewed October 2026.
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