Home care agency

Com Safer Care Ltd

Home care agency in Romford, Havering

Com Safer Care Ltd

Home care agency in Romford, Havering

CQC Requires improvementDementia
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address19 Heather Glen, Romford, RM1 4SR

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About

Com Safer Care Ltd is a home care agency based in Romford, Greater London. It provides care and support to people in their own homes, working with older people, younger adults, and those with dementia, physical disabilities, mental health needs, sensory impairment and learning disabilities.

The agency was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found the Caring key question rated Good, while Safe, Effective, Responsive and Well-led were rated Requires Improvement.

What inspectors found

CQC: Requires improvement

Report published 15 March 2023 · Last inspected 24 February 2023

Inspectors found that staff were caring, respectful and well trained, and that people were supported to make choices about where they live, what they eat and how they spend their time, including keeping in touch with family and friends. Medicines were managed safely, staff numbers were sufficient and people were protected from abuse. The service was rated Requires Improvement because risk assessments and quality checks were not robust enough to keep people safe at all times.

Strengths noted
  • Staff completed essential training and received regular supervision to support them in their roles.
  • People could choose where they lived and what they ate, and had access to health care professionals.
  • Staff treated people with respect and understood how to protect their privacy, independence and dignity.
  • Medicines were managed safely, people were protected from abuse, and there were enough staff working at the service.
Areas to improve
  • Care plans did not record people's personal care preferences, so care was not fully person centred and inspectors made a recommendation.
  • Risk assessments were not robust enough to ensure people received safe care at all times.
  • Quality assurance systems were not robust enough to identify shortfalls and take action to keep people safe.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery650 m
Hospital1.5 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpaceAdequate
  • Golf CourseAmple
  • Public ParkAmple
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsAmple
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Com Safer Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Com Safer Care Ltd is backed by a local NHS health network. The nearest A&E is Queen's Hospital, 1.5 miles away. The local GP practice is NORTH STREET MEDICAL CARE, 0.4 miles away.

Nearest hospital · A&E
Queen's Hospital · 1.5 mi
Nearest GP
NORTH STREET MEDICAL CARE · 0.4 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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