Home care agency
Charmes Care
Home care agency in Newport, Isle of Wight
Cera Care
Charmes Care
Home care agency in Newport, Isle of Wight
Operated by Cera Care
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
- Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
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About
Charmes Care is a home care agency operated by Cera Care, based in Newport on the Isle of Wight. It delivers care and support to people in their own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse, and eating disorders.
Charmes Care was rated Requires Improvement by the Care Quality Commission in 2023. The inspection found the agency was Good in being Effective, Caring and Responsive, though safety and leadership were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 14 June 2023 · Last inspected 2 March 2023
Inspectors found that care records were kept current and tailored to individuals, and that people generally described staff as kind. Medicines were handled by staff who had been trained and checked for competence, though some records for as-needed doses needed clearer detail. However, many people using the service and their families were unhappy with visit timing, visit length and communication with managers, and staff described feeling rushed and unheard.
- Care records were kept current and tailored to each individual.
- Staff had received safeguarding training and knew how to raise possible abuse, accidents or incidents.
- People said they felt secure with their carers, and staff respected privacy and dignity while encouraging independence.
- Inspectors saw that people were supported to make decisions about their own lives, with staff acting in their best interests.
- Some risk assessments lacked the detail staff needed to reduce hazards for people.
- Some safeguarding concerns were not identified by managers or passed on to the regulator and local council as required.
- Staff did not always feel supported or listened to, and travel time was not always built into schedules, leaving some feeling rushed.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Charmes Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Charmes Care is backed by a local NHS health network. The nearest A&E is St Mary's Hospital, 1 miles away. The local GP practice is NEWPORT HEALTH CENTRE, 1.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Cera Care
Charmes Care is one of 146 services run by Cera Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Newport
Information last reviewed October 2026.
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