Welltower
Charlotte House
Care home in Isleworth, Hounslow
Operated by Care UK
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Do you run Charlotte House? Manage this listing free.
About
Charlotte House is a 60-bed care home in Isleworth, Hounslow, operated by Welltower. The home is rated Good by the Care Quality Commission, with the overall rating published in 2023. The key-question grades are: Safe — Requires Improvement; Effective — Good; Caring — Good; Responsive — Good; and Well-led — Good.
What inspectors found
CQC: GoodReport published 27 November 2023 · Last inspected 25 October 2023
Inspectors rated Charlotte House, a nursing home for up to 60 older people, as good. They found that residents and their relatives were generally happy, that people felt safe and well cared for, and that staff were described as kind and knowledgeable about the people they support. Care plans were personalised, activities were available, and visiting was welcomed.
- Residents and relatives reported being happy with the home, and staff were described as kind, caring and polite
- Care plans were tailored to individual needs and preferences, and people helped develop and review them
- Staff were well trained and had the support and information they needed
- Safeguarding, accident, complaint and incident systems were in place, and lessons were learned from them
- Systems for assessing, monitoring and reducing risk were not always applied effectively, including for medicines, infection control and storage of cleaning products
- Inspectors noted that the provider acted to reduce these risks after the inspection visit, but improved monitoring was needed
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Food hygiene rating
Very good
Food Standards Agency · inspected May 2026
What's nearby
- Set back from main road noise
- Ambulance station about 850 m away
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsAmple
- TakeawaysAmple
Local crime statistics
582 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Hounslow council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £1,407 |
| 2025 | £1,560 |
What Hounslow council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Charlotte House is backed by a local NHS health network. The nearest A&E is West Middlesex University Hospital, 0.1 miles away. The local GP practice is ARGYLE HEALTH-ISLEWORTH PRACTICE, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Isleworth
Local clubs, charities and support groups that help older residents stay active and connected.
BEfriend
Through the provision of volunteer befrienders, BEfriend aims to alleviate the social isolation experienced by people with physical, sensory, psychological or cognitive impairment living within…
Richmond Good Neighbours
We are a small charity,based in Richmond. Our team of volunteers support elderly or housebound residents shopping who live in the heart of the borough of Richmond visiting or driving clients to…
Age UK Hammersmith & Fulham
Relief of elderly in Hammersmith & Fulham Borough from Day Centre: Advice and information, befriending, transport to shops, outings, keep fit classes, pilates, computer room, hot lunches, mind…
Age Concern Kingston Upon Thames
Practical support to enable older people to live safely and independently in their own homes. Day services; Information and Advice; Community Team; Community Connectors (social prescribing)…
Age UK Kensington and Chelsea
To provide companionship, practical help, advice, information and support for older people within the Royal Borough of Kensington and Chelsea. This includes Practical Support services, Basic Foot…
Age UK Westminster
Age uk westminster is a part of a network of some 300 age concern and age uk organisations and it is an autonomous and independently funded organisation, offering direct services to older people…
Part of Care UK
Charlotte House is one of 165 homes run by Care UK on AskBart. See how the group's homes are rated and where it operates.
More care homes near Isleworth
Information last reviewed October 2026.
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