Caremark
Caremark (Mid Surrey)
Home care agency in Leatherhead, Surrey
Operated by Caremark
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About
Caremark (Mid Surrey) is a home care agency that provides care and support in people's own homes across Mole Valley and Waverley. Its office is in Leatherhead. Dementia is its main focus, and it also supports older people, younger adults, and people with physical or sensory impairments, learning disabilities, mental health needs, substance misuse or eating disorders.
Support can include personal care such as washing and dressing, meal preparation, light housework, help with taking medication, and accompanying people on community trips. The agency also offers companionship, live-in and overnight care, and respite care, and visits reach Ashtead, Cranleigh, Dorking, Farnham, Godalming and nearby villages. The Care Quality Commission rates the agency Requires Improvement overall (2024 report). Its Caring key question is rated Good, while Safe, Effective, Responsive and Well-led are each rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 16 February 2024 · Last inspected 28 June 2023
Inspectors found that staff were caring and attentive, and made genuine efforts to lift people's mood and improve their quality of life. Consistent workers and a shadowing system helped staff get to know the people they support, although some care information was incomplete. The report also notes that the manager's changes to rotas and team morale had visible benefits.
- Staff were described as warm, considerate and attentive in their dealings with people.
- Staff worked to brighten people's days and improve their wellbeing.
- Working relationships with other professionals and families helped coordinate care well.
- People kept choice and control over their lives, and staff favoured the approach that intrudes least on their freedom while acting in their best interests.
- Assessments of people's needs, choices and preferences were not always accurate, timely or centred on the individual.
- Some risks were not assessed, staff lacked clear guidance on managing specific risks, and training was not practical, tailored or up to date enough.
- The manager did not receive enough support from senior leaders to provide robust oversight and to focus on improvements.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtPlentiful
- Bowling GreenSparse
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Caremark (Mid Surrey) will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Caremark (Mid Surrey) is backed by a local NHS health network. The nearest A&E is Epsom Hospital, 3.2 miles away. The local GP practice is MOLEBRIDGE PRACTICE, 1 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Caremark
Caremark (Mid Surrey) is one of 105 services run by Caremark on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Leatherhead
Information last reviewed October 2026.
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