Home care agency
Carefocal Ltd
Home care agency in Erith, Bexley
Carefocal Ltd
Home care agency in Erith, Bexley
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About
Carefocal Ltd is a home care agency that provides care and support in people's own homes. It is based in Erith, in the London Borough of Bexley, and its stated care focus is dementia. The agency says it supports older people, younger adults under 65, people with dementia, physical disabilities, mental health needs, sensory impairments and learning disabilities.
The agency describes a person-centred approach that aims to build trusting relationships in which people feel safe, independent and valued. It says its work is guided by six values: trust, choice, compassion, independence, dignity and reliability. The Care Quality Commission rates the agency Requires Improvement overall, in a report published in 2022, and it grades the Safe, Effective and Well-led key questions the same way.
What inspectors found
CQC: Requires improvementReport published 7 April 2022 · Last inspected 4 February 2022
Inspectors visited this domiciliary care agency, which was supporting 27 people with personal care in their own homes at the time. People said they felt safe, and staff supported choice, eating and drinking, and access to healthcare. The service was rated requires improvement, mainly because risk management, medicines, care planning and governance were not consistently managed.
- People said they felt safe, and safeguarding procedures were in place to protect them from abuse.
- Staff received training and supervision, and people were supported to eat and drink enough to meet their needs.
- People were supported to make their own choices, with the least restrictive approach used where possible.
- People could reach healthcare professionals when needed, and the provider worked in partnership with other health agencies.
- Risks to people were not always identified or updated, and some did not have risk management plans in place.
- Medicines were not always managed safely, and recruitment did not always follow the provider's own policy.
- The provider's quality assurance systems were not effective, and shortfalls found through feedback were not always acted on.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtSparse
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsAmple
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Carefocal Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Carefocal Ltd is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital, 4.1 miles away. The local GP practice is LAKESIDE MEDICAL, 0.8 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Erith
Information last reviewed October 2026.
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