Care m U m
Home care agency in York
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care m U m is a home care agency based in York, North Yorkshire, providing care and support in people's own homes. The agency supports older people, younger adults and those with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities. Care m U m was rated Good by the Care Quality Commission in 2021, achieving Good grades across all five key-question areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 17 May 2021 · Last inspected 4 May 2021
Inspectors found that the agency gives personal care to older people and others in their own homes, and that relatives felt their family members were safe and treated kindly. Staff were described as knowledgeable about safeguarding, dignity and supporting people's choices, and care plans were detailed and centred on each person. Some record-keeping and training matters needed attention, which the provider addressed during the inspection.
- Care plans were detailed and person-centred, recording people's likes, dislikes, preferences and goals for independence.
- Staff knew their safeguarding responsibilities and who to report concerns to, and the provider had systems to protect people from harm.
- Staff were described as kind and caring, and knowledgeable about respecting people's dignity and choices.
- Environmental risk assessments were in place with guidance for staff, and accidents and incidents were recorded with steps taken to prevent them recurring.
- Some calls were not always made within the contracted times, although inspectors found valid reasons for the small number outside the expected timeframe.
- Some COVID-19 risk assessments and medicines records needed minor improvements, which were addressed during the inspection. Inspectors found no evidence that these recording issues had harmed anyone.
- Some staff found it hard to retain information from online training, so further training and regular competency checks and supervisions were arranged.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Care m U m will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care m U m is backed by a local NHS health network. The nearest A&E is The York Hospital, 0.4 miles away. The local GP practice is JORVIK GILLYGATE PRACTICE, 0.9 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near York
Information last reviewed October 2026.
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