Home care agency
Care Is Where The Heart Is Ltd
Home care agency in Wolverhampton
Care Is Where The Heart Is Ltd
Home care agency in Wolverhampton
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care Is Where The Heart Is Ltd is a home care agency based in Wolverhampton, West Midlands, providing care and support to people in their own homes. The agency supports older people aged 65 and over, younger adults under 65, and people living with dementia, physical disabilities, mental health conditions and eating disorders.
The agency was rated Requires Improvement by the Care Quality Commission in 2022 across all key areas: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 30 September 2022 · Last inspected 5 August 2022
Inspectors looked at this domiciliary agency, which provides personal care to people in their own homes, and found it had improved from its previous inadequate rating to requires improvement. People and their families are involved in decisions about care, and staff reported feeling supported by the provider and manager. Inspectors also found gaps in risk documentation, medicines records and how needs are joined up across services.
- Staff are recruited in a safe way, and people are protected from abuse.
- Staff receive regular supervision.
- Routes exist for staff to log and report incidents involving people.
- Care is delivered in line with mental capacity principles, with people supported to make their own choices.
- Some risk assessments do not contain enough detail to guide staff, and some care plans and risk assessments conflict with each other.
- Information about people's medicines was not always accurate or kept up to date.
- Incidents and accidents are not consistently analysed, and the service does not always work in partnership with other agencies to monitor and meet people's needs.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceSparse
- Golf CourseLimited
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAdequate
- Playing FieldSparse
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsAdequate
- TakeawaysAdequate
What home care costs
Estimated typical UK ranges — Care Is Where The Heart Is Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care Is Where The Heart Is Ltd is backed by a local NHS health network. The nearest A&E is New Cross Hospital, 0.9 miles away. The local GP practice is GRIFFITHS DRIVE MEDICAL PRACTICE, 0.9 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Wolverhampton
Information last reviewed October 2026.
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