Home care agency
Care Hearted West Midlands
Home care agency in Coventry
Care Hearted West Midlands
Home care agency in Coventry
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Care Hearted West Midlands is a home care agency based in Coventry, West Midlands. It provides care and support to older people aged 65 and over, as well as younger adults, delivered in their own homes.
The agency was rated Requires Improvement by the Care Quality Commission in 2021. The key-question grades were: Safe — Requires Improvement; Effective — Requires Improvement; Caring — Good; Responsive — Requires Improvement; Well-led — Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 24 November 2021 · Last inspected 7 October 2021
Inspectors found that Care Hearted West Midlands, a domiciliary care service supporting 35 people in their own homes, needs to improve. People said they feel safe with their care workers and receive care from a small, consistent team they know and trust. Staff are described as kind and caring, respectful of privacy and dignity, and supported in their roles.
- Safeguarding procedures protect people from harm, and staff understand their responsibilities to keep people safe
- Staff are recruited safely, and people receive care from a small number of consistent staff they know and trust
- Staff have completed induction, infection prevention and control training, and medicines training, with competency checks by managers
- Management was open and honest with inspectors, and people's confidence in the leadership of the service has increased
- The provider's systems for monitoring quality and safety were not effective, as some issues were not identified or addressed
- Medicines management could not be consistently shown to be safe, and care records and risk management plans vary in the detail they contain
- Care planning, assessments and involvement of people in their care are inconsistent, and people were not consistently supported to have choice and control over their lives
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpaceAmple
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenPlentiful
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Care Hearted West Midlands will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Care Hearted West Midlands is backed by a local NHS health network. The nearest A&E is University Hospital Coventry, 3.1 miles away. The local GP practice is THE ANCHOR CENTRE, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Coventry
Information last reviewed October 2026.
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