Care & Support Solutions

Home care agency in Stockton-on-Tees

CQC GoodDementia
Address3 Halegrove Court, Cygnet Drive, Stockton-on-tees, TS18 3DB

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About

Care & Support Solutions is a family-run home care agency based in Stockton-on-Tees, in the Tees Valley area of North East England. It has supported people in their own homes since 2011. The agency says it shapes care around each person's routines and what matters to them, and it helps people understand the options open to them.

The agency focuses on dementia care and also supports people with physical disabilities, mental health needs, sensory impairment and learning disabilities. The Care Quality Commission rates it Good overall, with Good ratings across all five key questions, in a report published in 2023.

What inspectors found

CQC: Good

Report published 31 July 2023 · Last inspected 13 July 2023

Inspectors found that people using this domiciliary care agency received kind, caring support from staff who knew them well, with dignity and respect and their independence protected. Medicines, risk assessment, staffing, recruitment and infection control were all described as working well, and staff were supported through training, supervision and appraisal. Personalised care based on assessed needs and choices, clear complaints handling and effective governance were also noted.

Strengths noted
  • Kind and caring staff who knew people well, treating them with dignity and respect
  • Safe medicines management and risk assessment, with risks addressed
  • Effective infection prevention and control and safe recruitment
  • Personalised support based on assessed needs, with people supported to make choices and to communicate
Areas to improve
  • Inspectors made a recommendation about staff training

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Physical disabilities
Sensory impairment

What's nearby

GP surgery1.0 miles
Hospital2.9 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAdequate
  • Play SpaceSparse
  • Golf CourseSparse
  • Public ParkAmple
  • Tennis CourtLimited
  • Bowling GreenAmple
  • Playing FieldAmple

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesAdequate
  • Retail ShoppingAdequate
  • SupermarketsAmple
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Care & Support Solutions will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Care & Support Solutions is backed by a local NHS health network. The nearest A&E is University Hospital of North Tees, 2.9 miles away. The local GP practice is ELM TREE SURGERY, 1 miles away.

Nearest hospital · A&E
University Hospital of North Tees · 2.9 mi
Nearest GP
ELM TREE SURGERY · 1 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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