Candle Flame Care Ltd

Home care agency in Bristol, Bristol, City of

CQC GoodDementia
NeighbourhoodCultural HubGreen SurroundingsWell Served
What do these badges mean?
  • Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address1 Holmes Street, Barton Hill, Bristol, BS5 9FD

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About

Candle Flame Care Ltd is a home care agency based in Bristol, South West England, providing care and support in people's own homes. Its care focus is dementia, and it supports people across several client groups, including older people, younger adults under 65, people with physical disabilities, mental health needs, sensory impairment, learning disabilities and substance misuse.

The Care Quality Commission rated the agency Good overall in a report published in 2021, with each of the five key questions (safe, effective, caring, responsive and well-led) also rated Good. In one reported case, a contract was cancelled without charge after the client was admitted to hospital shortly after the care was due to begin, and the agency continued to check in with the family.

What inspectors found

CQC: Good

Report published 15 October 2021 · Last inspected 30 September 2021

Inspectors found that the agency's care is tailored to each person, with people consulted about how they want to be supported and a regular, familiar team of care staff. Staff were described as well trained, knowing how to keep people safe, and feeling supported and valued by a registered manager who also works alongside them. Relatives spoke positively about the care and about how the service is run.

Strengths noted
  • Care is person-centred, with people asked about and involved in how they are supported.
  • Staff receive a thorough induction and ongoing training, and are consistent and familiar to the people they support.
  • People are supported to make their own choices and keep control of their lives, in the least restrictive way.
  • The service responded well to the pandemic, with adequate protective equipment, regular updates and routine testing for staff.
Areas to improve
  • The service was newly registered and still in its early stages, with recruitment ongoing as new referrals arrive.
  • The provider planned to recruit more field support workers as the business grows.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery300 m
Hospital1.4 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtAmple
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Candle Flame Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Candle Flame Care Ltd is backed by a local NHS health network. The nearest A&E is Bristol Royal Infirmary, 1.4 miles away. The local GP practice is THE WELLSPRING SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Bristol Royal Infirmary · 1.4 mi
Nearest GP · CQC Good
THE WELLSPRING SURGERY · 0.2 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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