Surecare
Blessed Hearts Home Care
Home care agency in Birmingham
Operated by Surecare
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- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Blessed Hearts Home Care is a home care agency operated by Surecare, with its office in Birmingham, West Midlands. It provides care and daily living support in people's own homes, with dementia as its stated focus. Support may be arranged on a daily or weekly basis for ageing, illness, recovery or rehabilitation. Client groups listed include dementia, older people, younger adults, physical disabilities, mental health, sensory impairment, learning disabilities, substance misuse and eating disorders.
Services described include meal preparation, personal hygiene, cleaning and supervision. The agency says it gets to know each person before drawing up an individual care plan, as it does not consider one plan suitable for everyone. The Care Quality Commission rates it Requires Improvement overall, in a report published in 2022. Its Effective key question is rated Good, while Safe, Caring, Responsive and Well-led are each rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 17 February 2022 · Last inspected 16 December 2021
Blessed Hearts Home Care provides personal care to people in their own homes, some of whom are living with dementia or a physical disability. Inspectors found that most people had care plans and risk assessments that set out their needs, and that staff were kind and respectful. Late and occasionally missed visits, medicines management, and some health guidance in care plans still needed improvement.
- Most care plans and risk assessments clearly set out people's needs and the support staff should give
- Staff were safely recruited, and steps were taken to protect people from infection
- Staff had the training and skills to support people safely, and people were supported with eating and drinking where needed
- People and their relatives were involved in care planning and reviews, and staff said they felt supported by management
- Staff often arrived late for care calls, and some people had missed calls
- Medicines were not always managed safely, and some care plans needed clearer guidance on health needs
- Several staff files had gaps in employment history that had not been explained, and the provider's audits had not identified the issues found at inspection
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseAmple
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAdequate
- Retail ShoppingPlentiful
- SupermarketsAdequate
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Blessed Hearts Home Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Blessed Hearts Home Care is backed by a local NHS health network. The nearest A&E is Midland Metropolitan University Hospital, 1.3 miles away. The local GP practice is HOLYHEAD PRIMARY HEALTH CARE CENTRE, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Surecare
Blessed Hearts Home Care is one of 66 services run by Surecare on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Birmingham
Information last reviewed October 2026.
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