Better Support Staffing - Main Office
Home care agency in Lewisham
Operated by Better Support Staffing
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Better Support Staffing - Main Office is a home care agency that provides care and support in people's own homes. Its care focus is dementia, and it supports older people aged 65 and over, younger adults under 65, and people with physical disabilities. The office is in Lewisham, Greater London.
The Care Quality Commission rates the agency Requires Improvement overall, in a report published in 2023. It is rated Good for effective, caring and responsive care, and Requires Improvement for safe and well-led care.
What inspectors found
CQC: Requires improvementReport published 12 June 2023 · Last inspected 24 January 2023
Inspectors looked at a domiciliary care agency supporting two older people in their own homes, using remote methods rather than a site visit. The registered manager knows people's needs well and is seen as capable, with plans to recruit another staff member. Staff support people's healthcare needs, respect privacy and dignity, and promote independence, and the provider has a positive culture and acts on feedback.
- The registered manager has the skills and experience to deliver care and understands people's needs well.
- People feel well treated, comfortable raising concerns directly, and have their privacy and dignity respected.
- Safeguarding, infection prevention, and accident and incident management are handled appropriately.
- Care respects people's choice and control, with records that include their backgrounds, ethnicity and religion.
- Risks to people's care were not always clearly identified in care records.
- Medicines management was not consistently safe, and medicines care plans did not fully explain the side effects of people's medicines.
- Provider audits did not pick up the gaps in risk assessments and medicines care plans.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldAdequate
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Better Support Staffing - Main Office will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Better Support Staffing - Main Office is backed by a local NHS health network. The nearest A&E is University Hospital Lewisham, 0.7 miles away. The local GP practice is TRIANGLE GROUP PRACTICE LIMITED, 0.3 miles away, rated ‘Requires improvement’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Lewisham
Information last reviewed October 2026.
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