Home care agency

Austen Allen Homecare Ltd T/A Austen Allen Homecare

Home care agency in Rochester, Medway

Austen Allen Homecare Ltd T/A Austen Allen Homecare

Home care agency in Rochester, Medway

Operated by Austen Allen Healthcare

CQC GoodDementia
Address15a, High Street, Strood, Rochester, ME2 4AB

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About

Austen Allen Homecare is a home care agency based in Rochester, Kent, that provides care and support in people's own homes. The agency supports older people aged 65 and over, people living with dementia, those with physical disabilities, people with mental health needs and people with learning disabilities.

Austen Allen Homecare was rated Good by the Care Quality Commission in 2022, with Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 20 April 2022 · Last inspected 31 March 2022

Inspectors found that people received safe, person-centred care at this home care service, which supports people in their own houses. Risks were assessed, medicines were managed safely, and staff had the training and support they needed. The report describes a registered manager and staff who closely monitor care and show respect for people's dignity and independence.

Strengths noted
  • Individual risks were assessed to help people stay safe at home
  • Medicines given by staff were managed safely
  • Staff were trained and supported to provide care, and recruitment processes were robust
  • People were supported to keep their independence and make their own choices

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities

What's nearby

GP surgery500 m
Hospital2.1 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtAdequate
  • Bowling GreenAdequate
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingAmple
  • SupermarketsPlentiful
  • TakeawaysPlentiful

Local crime statistics

116 recorded crimes in the local area (July 2026)

Top categories:

Violent crime46%
Anti-social behaviour16%
Criminal damage & arson11%
Vehicle crime7%

Source: data.police.uk · within 1 mile

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Austen Allen Homecare Ltd T/A Austen Allen Homecare will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Austen Allen Homecare Ltd T/A Austen Allen Homecare is backed by a local NHS health network. The nearest A&E is Medway Maritime Hospital, 2.1 miles away. The local GP practice is APEX MEDICAL CENTRE, 0.3 miles away.

Nearest hospital · A&E
Medway Maritime Hospital · 2.1 mi
Nearest GP
APEX MEDICAL CENTRE · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Part of Austen Allen Healthcare

Austen Allen Homecare Ltd T/A Austen Allen Homecare is one of 4 services run by Austen Allen Healthcare on AskBart. See how the group's services are rated and where it operates.

See all 4 Austen Allen Healthcare listings →

Information last reviewed October 2026.

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