Home care agency
Assist Care Group - Surrey
Home care agency in Dorking, Surrey
Assist Care Group - Surrey
Home care agency in Dorking, Surrey
Operated by Assist Care Group
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About
Assist Care Group - Surrey is a home care agency that delivers care and support in people's own homes. Its office is in Dorking, in Mole Valley, Surrey. The agency has a particular focus on dementia, and it supports older people aged 65 and over, as well as people with dementia, physical disabilities, mental health needs, sensory impairments, learning disabilities, substance misuse needs and eating disorders.
The Care Quality Commission rated the agency Good overall in its report, published in 2019. It was also rated Good for each key question: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: GoodReport published 24 December 2019 · Last inspected 21 November 2019
Inspectors found that this home care agency, which supported 141 people (92 receiving personal care), mostly older adults with some living with dementia, delivered care that people felt met their needs and kept them safe. Staff were described as kind, attentive and thoughtful, and people were content with their meals, medicines support and access to healthcare. Staff said they felt supported and valued by management, and the provider had introduced incentives to build a positive team culture.
- Staff were described as building good relationships with people and taking a thoughtful approach to their care.
- People were satisfied with the food provided, the support they received with medicines, and access to healthcare professionals when needed.
- The provider introduced new technology to help with call timekeeping and reduce missed calls, and the report noted satisfactory timekeeping.
- The service improved from its previous rating of requires improvement to good, after the provider addressed earlier shortfalls in monitoring calls.
- Care plans lacked person-centred, individualised information, and some records were unclear or contradictory; the report made a recommendation on both points.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceSparse
- Golf CourseLimited
- Public ParkLimited
- Tennis CourtPlentiful
- Bowling GreenLimited
- Playing FieldSparse
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesLimited
- Retail ShoppingLimited
- SupermarketsLimited
- TakeawaysLimited
What home care costs
Estimated typical UK ranges — Assist Care Group - Surrey will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Assist Care Group - Surrey is backed by a local NHS health network. The nearest A&E is East Surrey Hospital, 7.3 miles away. The local GP practice is LEITH HILL PRACTICE, 2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Assist Care Group
Assist Care Group - Surrey is one of 2 services run by Assist Care Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Dorking
Information last reviewed October 2026.
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