Home care agency

ARCH Care Services Ltd

Home care agency in Clevedon, North Somerset

ARCH Care Services Ltd

Home care agency in Clevedon, North Somerset

CQC GoodDementia
NeighbourhoodHigh Retirement CommunityPeaceful Neighbourhood
What do these badges mean?
  • High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
  • Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
Address3 Avalon House, Stileway Business Park, Lower Strode Road, Clevedon, BS21 6UU

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About

ARCH Care Services Ltd is a home care agency that provides care and support in people's own homes from its office in Clevedon, North Somerset. It describes its approach as holistic care for people living with mental health conditions, offering flexible, personalised assistance to those who want to keep living independently but need varying levels of support. The agency adapts its care to each person's needs, with the aim of encouraging self-sufficiency and involvement in the local community.

Its stated care focus is dementia, and it supports people in several groups, including older people, younger adults, people with physical or learning disabilities, people with sensory impairment, people with mental health needs, people with substance misuse needs and people with eating disorders. The Care Quality Commission rated it Good overall in its 2021 report, with Good ratings for the Safe, Effective, Caring, Responsive and Well-led key questions.

What inspectors found

CQC: Good

Report published 26 May 2021 · Last inspected 21 April 2021

Arch Care Services Ltd provides personal care, mainly help with personal hygiene and eating, to people in their own homes. Inspectors found that medicines were given when needed, staff had pre-employment checks and knew how to recognise abuse and whom to report it to, and people said they felt safe. Staff said they were supported and enjoyed working there, and people felt able to raise issues.

Strengths noted
  • Medicines were given as needed, supported by clear guidance for staff
  • Staff were trained in personal protective equipment and people confirmed that hand washing and PPE were used
  • Incidents and accidents were recorded with the actions taken, and care plans included risk assessments and guidance
  • Audits covered medicines, care delivery, safeguarding and incidents, with oversight from the provider
Areas to improve
  • On some occasions people received care from staff they did not know well
  • Not everyone knew who the registered manager was

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Eating disorders
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Substance misuse
Younger adults (under 65)

What's nearby

GP surgery1.4 miles
Hospital8.2 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsAmple
  • Play SpaceSparse
  • Golf CourseSparse
  • Public ParkAdequate
  • Tennis CourtLimited
  • Bowling GreenSparse
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesSparse
  • Retail ShoppingAdequate
  • SupermarketsAdequate
  • TakeawaysSparse

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — ARCH Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

ARCH Care Services Ltd is backed by a local NHS health network. The nearest A&E is Weston General Hospital, 8.2 miles away. The local GP practice is CLEVEDON MEDICAL CENTRE, 1.4 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Weston General Hospital · 8.2 mi
Nearest GP · CQC Good
CLEVEDON MEDICAL CENTRE · 1.4 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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