Home care agency
Apex Prime Care - Hailsham
Home care agency in Hailsham, East Sussex
Cera Care
Apex Prime Care - Hailsham
Home care agency in Hailsham, East Sussex
Operated by Cera Care
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
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About
Apex Prime Care - Hailsham is a home care agency operated by Cera Care, with its office in Hailsham, Wealden, East Sussex. It has 20 years of experience and delivers care at the times, places and in the way each person prefers. Each person receives a tailored care plan, and support can include help getting dressed, companionship and help around the house, aimed at maintaining independence and daily routines. Dementia is listed as its care focus, and the agency also supports older people, younger adults, and people with physical disabilities, mental health needs, sensory impairment or learning disabilities.
The Care Quality Commission rated the agency Requires Improvement overall in its 2022 report. Its safe, effective and caring key questions were rated Good, while responsive and well-led were rated Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 4 October 2022 · Last inspected 12 August 2022
Inspectors found that care calls often arrived at times that differed from rotas, which disrupted some people's health appointments and social plans, and that the complaints and escalation process did not work well for people. Care was described as kind and respectful, with people supported to make their own choices, and staff were trained in areas such as medicines and end-of-life care. Many people were unclear who the registered manager was or how to reach them.
- Staff were described as kind and treating people with respect and dignity
- People felt safe, and staff knew how to recognise and report possible abuse
- Medicines support was given by trained staff with regular competency checks
- Staff were recruited safely and there were enough staff to cover all calls
- Call timings often did not match planned rotas, and the system for staff to report lateness was not working
- Some care plans lacked risk assessments, and some existing assessments were too general
- Complaints and concerns were not handled well, and many people did not know who the registered manager was or how to contact them
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceSparse
- Golf CourseLimited
- Public ParkSparse
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldLimited
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAdequate
- TakeawaysSparse
What home care costs
Estimated typical UK ranges — Apex Prime Care - Hailsham will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Apex Prime Care - Hailsham is backed by a local NHS health network. The nearest A&E is Eastbourne District General Hospital, 5.2 miles away. The local GP practice is BRIDGESIDE SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of Cera Care
Apex Prime Care - Hailsham is one of 146 services run by Cera Care on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Hailsham
Information last reviewed October 2026.
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