Alora Care Service Ltd

Home care agency in Hammersmith and Fulham

CQC GoodDementia
NeighbourhoodCultural HubGreen SurroundingsWell Served
What do these badges mean?
  • Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
AddressSuite 115 Cumberland House, 80 Scrubs Lane, London, NW10 6RF
Registered managerSafia Abdirashiid Ismail

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About

Alora Care Service Ltd is a home care agency based in Hammersmith and Fulham, London. It provides care and support in people's own homes, with a particular focus on dementia. The agency supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health needs or sensory impairment. The source material describes first-rate home care and support delivered as private visits across London, and extends this to adults with special needs or a long-term disability who require additional support.

The Care Quality Commission rates the agency Good overall, with Good ratings across the Safe, Effective, Caring, Responsive and Well-led key questions. The rating was published in 2022.

What inspectors found

CQC: Good

Report published 12 September 2022 · Last inspected 29 July 2022

Inspectors found that people using this domiciliary care agency described their care workers as kind and respectful, and were generally happy with the service. Care workers were matched to people's preferred languages and cultural needs, people were involved in planning their care, and staff gave extra support when needs changed. The registered manager checked care quality through regular contact, visits and audits, and the report rated the service good.

Strengths noted
  • People described their care workers as kind and respectful, and said they were content with the care they received.
  • Care workers shared people's preferred languages and understood their cultural needs, and people were involved in planning their care.
  • Visits were punctual and delivered by consistent, familiar staff, and additional support was given when people's needs changed.
  • People were protected from abuse, risks were assessed, there were enough staff, recruitment was safe, and care workers received training and regular supervision.
Areas to improve
  • Communication needs were assessed, but information was not always provided in accessible formats, and the report recommends improvement against the Accessible Information Standard.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery650 m
Hospital2.8 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtPlentiful
  • Bowling GreenAdequate
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsAmple
  • Restaurants & CafesPlentiful
  • Retail ShoppingAmple
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Alora Care Service Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Alora Care Service Ltd is backed by a local NHS health network. The nearest A&E is St Mary's Hospital, 2.8 miles away. The local GP practice is THE LAW MEDICAL GROUP PRACTICE, 0.4 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
St Mary's Hospital · 2.8 mi
Nearest GP · CQC Good
THE LAW MEDICAL GROUP PRACTICE · 0.4 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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