Home care agency
Actual Care Services Ltd
Home care agency in Birmingham
Actual Care Services Ltd
Home care agency in Birmingham
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Actual Care Services Ltd is a home care agency based in Birmingham, West Midlands, providing care and support in people's own homes. Its work focuses on dementia, and it also supports older people, younger adults under 65, people with mental health needs and people with learning disabilities. The agency says it works with Birmingham City Council and Sandwell Metropolitan Borough Council, and alongside healthcare professionals including the NHS. All of its staff hold Enhanced DBS checks and undergo full reference checks, and the agency says it trains its staff to a high standard.
The Care Quality Commission rated the agency Good overall in its 2022 report, with Good ratings for the Safe, Effective, Caring, Responsive and Well-led key questions.
What inspectors found
CQC: GoodReport published 16 June 2022 · Last inspected 13 April 2022
Inspectors found that the service supports people to make their own choices, grow their independence and take part in their communities, with staff who know people well and respond to their individual needs. Staff were described as kind, respectful of privacy and dignity, and able to work with people who communicate in non-verbal ways. The report also notes that restraint incidents had fallen and that staff received additional autism training after the inspection.
- Staff support people to make decisions and have choice and control over their daily lives, in line with best practice.
- Staff know people well, use distraction techniques successfully and have reduced the use of restraint.
- Care is kind and compassionate, with privacy and dignity protected and cultural needs understood.
- People are helped to access community services and to attend meetings about their care, with reasonable adjustments made.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAdequate
- Tennis CourtAdequate
- Bowling GreenPlentiful
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesSparse
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Actual Care Services Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Actual Care Services Ltd is backed by a local NHS health network. The nearest A&E is Midland Metropolitan University Hospital, 2.7 miles away. The local GP practice is THE SLIEVE SURGERY, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Birmingham
Information last reviewed October 2026.
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