Willows Care Home
Nursing home in Chester, Cheshire West and Chester
Operated by Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Willows Care Home is in Chester, Cheshire West and Chester, and has 73 registered beds. It provides residential care, nursing care and support for people living with dementia, for both long-term and short-term stays. Residents have private rooms, along with shared spaces for socialising, a recreation room, a library, a dining room and gardens. Meals are prepared on site, and the home caters for vegetarian, diabetic and gluten-free diets. The activities programme includes creative arts, exercise and social events, and families are encouraged to visit. Grosvenor Park, the Chester Rows and the River Dee are all nearby.
The Care Quality Commission rated the home Inadequate overall in its 2024 report. Its key question ratings were Requires Improvement for safe, effective and caring, and Inadequate for responsive and well-led.
What inspectors found
CQC: InadequateReport published 9 February 2024 · Last inspected 19 October 2023
Inspectors rated Willows Care Home, which supports older people including some living with dementia, as inadequate overall, with a deterioration since the last inspection. People spoke positively about the care from staff, and relatives were mostly positive about staff and the care their family members received. Staff described the home as a good place to work, though some noted that frequent management changes make consistent care difficult.
- People spoke positively about the care they received from staff
- Relatives who spoke to inspectors were generally positive about staff and the care given
- Staff spoke positively about working at the home
- The manager was open and transparent with inspectors, and medicines were given safely
- Staff were not always available in communal lounges to support people promptly, which left people at risk
- Refurbishment of communal areas and bedrooms was limited, and infection control had declined
- Activities and engagement were lacking, including for people who stay in bed
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
What's nearby
- Set back from main road noise
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website. Locations © OpenStreetMap contributors.
What’s in the area
Outdoor Spaces
- AllotmentsAdequate
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtLimited
- Bowling GreenLimited
- Playing FieldAmple
Local Amenities
- Pubs & BarsLimited
- Restaurants & CafesSparse
- Retail ShoppingSparse
- SupermarketsAmple
- TakeawaysAdequate
Local crime statistics
493 recorded crimes in the local area (July 2026)
Top categories:
Source: data.police.uk · within 1 mile
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
| Dementia care | Fees on request | — |
| Nursing care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Cheshire West and Chester council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £853 |
| 2025 | £887 |
What Cheshire West and Chester council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Willows Care Home is backed by a local NHS health network. The nearest A&E is Countess of Chester Hospital, 1.6 miles away. The local GP practice is WESTERN AVE MEDICAL CTRE, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Chester
Local clubs, charities and support groups that help older residents stay active and connected.
Ellesmere Port and Neston Community Transport Ltd
We are a non profit making provider of minibus and adapted car travel, offering our services to community groups and individuals, elderly, disadvantaged or disabled in Cheshire West and Chester…
Part of Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain
Willows Care Home is one of 3 homes run by Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain on AskBart. See how the group's homes are rated and where it operates.
See all 3 Mr Naveed Hussain & Mr Mohammad Hussain & Mrs Anwar Hussain listings →
More care homes near Chester
Information last reviewed October 2026.
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