What Is a Rollator? Types, Safety Tips and How to Get One in the UK

What is a rollator? A rollator is a walking frame with wheels. It has a sturdy frame, comfortable handgrips and hand brakes. Most outdoor models have three or four wheels, and many four-wheeled ones have a seat and a bag or basket. The handles adjust so you can stand up straight as you walk. Used and looked after properly, a rollator can help you stay active and independent, indoors and out.

Key points

• A rollator is a walking aid with wheels, handgrips and brakes. Many have a seat and a basket.
• Unlike a standard walking frame, you push it along rather than lifting it with each step.
• Handles should be set to the right height. One NHS trust says level with your wrist crease when your arms hang by your sides.
• There are different types, including two-wheeled indoor frames, three-wheeled and four-wheeled walkers, and heavy-duty models.
• In the UK you may be able to borrow one from the NHS or get one through your council, so ask before you buy.

The basic parts of a rollator

A rollator has a few main parts that work together:

• Frame: usually lightweight aluminium or steel, often folding.
• Handles and grips: height-adjustable, so you can walk with good posture.
• Brakes: usually levers on the handles. You squeeze them to slow down, and on many models you push them down to lock.
• Wheels: the front wheels usually swivel to help you steer.
• Seat and storage: many four-wheeled models have a seat to rest on and a bag or basket.

For more on choosing a sturdy model, see our guide to the best rollator walker for heavier users.

How a rollator differs from a walking frame

A standard walking frame (often called a Zimmer frame) has no wheels, or two small front wheels. You lift or slide it forward with each step. It gives a lot of support and is mainly used indoors.

A rollator rolls along as you walk, so your walking can feel more natural. One NHS trust notes a wheeled frame helps you keep your normal walking pattern. The brakes give you control, the seat lets you rest, and the basket carries your things. But a rollator gives less support than a frame without wheels. A physiotherapist can tell you which is safer for you. Using equipment safely is also part of a care provider's duty of care if you have carers.

How to choose the right rollator

Think about these points:

• Your height and weight. Check the handle range and the maker's maximum user weight.
• Where you will use it. The NHS says frames with wheels are better for getting out and about, while frames without wheels are best if you only use it indoors.
• Whether you need a seat, basket or tray.
• Whether you need to fold it to get it into a car.
• How strong your hands are, so you can work the brakes easily.

A physiotherapist or occupational therapist can help you choose. You can ask your GP surgery how to see one.

Safety tips

NHS physiotherapy advice for four-wheeled walkers includes:

• Lock the brakes before you sit. Hold the handles and sit down slowly, because the walker can move slightly.
• Do not sit on the seat on a slope or uneven ground.
• On slopes, keep your fingers lightly on the brakes to control your speed.
• Going down a kerb, push the walker down until it is flat, lock the brakes, then step down. Going up, roll it fully onto the kerb first.
• Do not use it on stairs, and do not use it as a wheelchair.
• Take care on wet floors, wet leaves and ice, and do not hang bags from the handles.

Walk close to the frame, with your shoulders relaxed and head up. A local walking or social group can be a good way to build confidence.

Benefits for everyday life

A rollator can make daily life easier:

• Shopping is easier with a basket or bag for small items.
• You may feel more confident going out and seeing people.
• You can rest on the seat when you get tired.
• In the garden, a seat gives you somewhere to sit and rest.

Staying active matters. The NHS recommends that older adults are active every day and do strength and balance activities at least twice a week. Our guide to activities older people enjoy has some ideas.

Looking after your rollator

Regular checks keep your rollator safe:

• Test the brakes often. When they are on, the wheels should not move.
• Check the joints are not loose and screws are tight.
• Wipe the frame and wheels with a damp cloth, and remove hair and fluff from the wheels.
• Store it somewhere dry.

If it squeaks, feels stiff or the brakes feel weak, get it checked. If the NHS or council lent it to you, contact them about repairs.

Types of rollator

• Two-wheeled frames: some NHS services call these "rollator frames". They are easier to move than a frame without wheels, but are generally for indoor use.
• Three-wheeled walkers: lighter and easier to turn in tight spaces. They usually have brakes and a small basket, but no seat.
• Four-wheeled walkers: brakes, a seat and a basket. Suitable for outdoors.
• Heavy-duty or bariatric rollators: wider frames and seats with higher weight limits.

Getting a rollator: NHS, council and VAT relief

In the UK there are several ways to get a rollator, and you may not have to pay.

Route	What it offers	How to start
NHS	You can borrow a walking frame. You might have to pay a deposit.	Speak to a GP, physiotherapist or hospital staff
Local council	A free needs assessment. In England, equipment is free if you are assessed as needing it.	Contact adult social services, or apply on GOV.UK
Buying	The NHS says walking frames cost from about £40 to £200	Mobility shops or online. Try before you buy.
VAT relief	No VAT on eligible products if you are disabled or have a long-term illness	Ask the supplier, and confirm in writing that you qualify

VAT relief does not apply if you are older but not disabled, or only disabled for a short time. For wider help with costs, see our paying for care guide.

Frequently asked questions

Can I take my rollator on public transport?

Usually, yes. The NHS says all public transport has to be accessible so disabled passengers can use it. Buses and trains usually have priority seats and space for wheelchairs, and some have ramps. It is worth contacting the operator before you travel to check they can give you the help you need. Lock the brakes once you are in place. You may also be able to get a free bus pass or a railcard.

How long does a rollator last?

It depends on how often you use it and how well you look after it. Check the brakes, wheels, grips and frame regularly. Worn parts such as grips and wheels can often be replaced. If the NHS or council lent you the rollator, contact them if it needs repair or replacing.

What should I do with my rollator in a café or restaurant?

Park it near your table where it will not block other people or staff. Lock the brakes. If space is tight, fold it and ask staff if they can store it nearby. Make sure you can reach it easily when you want to leave.

Are rollators allowed in shops and public buildings?

Generally, yes. Under the Equality Act 2010, shops, transport companies, hospitals and councils have a duty to make reasonable adjustments for disabled people. Citizens Advice says organisations should think about making their buildings and services accessible before you have to ask. Some older buildings may still have steps or narrow doors, so call ahead if you are unsure.

Can I use a rollator after hip or knee surgery?

Ask your surgical team or physiotherapist first. After an operation you may be given a walking frame or crutches to start with. Your physiotherapist will tell you when it is safe to change to a rollator. Follow their advice.

Sources

• Walking aids, wheelchairs and mobility scooters (NHS)
• Household gadgets and equipment to make life easier (NHS)
• Driving and using public transport if you have mobility issues (NHS)
• Falls (NHS)
• Apply for equipment for your home if you're disabled (GOV.UK)
• VAT relief for disabled people (GOV.UK)
• Keeping active and using a walking aid (Guy's and St Thomas' NHS Foundation Trust)
• Walking aid: 4 wheel walker (NHS Lanarkshire)
• Duty to make reasonable adjustments for disabled people (Citizens Advice)