Care home

Victoria House Residential Home

Residential care home in Alford, Lincolnshire

Victoria House Residential Home

Residential care home in Alford, Lincolnshire

CQC Requires improvement20 bedsDementiaResidential
NeighbourhoodPeaceful Neighbourhood
What do these badges mean?
  • Peaceful Neighbourhood — Among the lowest for recorded anti-social behaviour and public disorder of comparable areas (police-recorded crime).
Address31 Station Road, Alford, LN13 9JB
Beds20

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About

Victoria House Residential Home in Alford, Lincolnshire, has 20 registered beds and supports adults aged under and over 65, including people living with dementia and those with physical or more complex care needs. Care plans are built around each person's assessed needs and reviewed regularly, and stays range from short recovery breaks to permanent homes.

Residents can take part in creative projects, singing and dancing, memory games and one-to-one time, and are encouraged to keep up their own hobbies. Shared rooms are open to everyone, and residents may also spend time in their own rooms. Trips into the community are arranged with planning and risk assessments in place. The home is not a nursing home, so it works with community nurses and other health professionals to meet residents' health needs.

The Care Quality Commission rates the home overall as Requires Improvement, based on a report published in 2022. Its key questions are graded Good for effective, caring and responsive care, and Requires Improvement for safe care and well-led management.

What inspectors found

CQC: Requires improvement

Report published 28 December 2022 · Last inspected 21 November 2022

Inspectors found that Victoria House, which cares for up to 20 older people, people living with dementia and people with physical disabilities, needs to improve in how it manages medicines, records and quality checks. Staff were described as knowledgeable about people's needs, with enough staff on duty and safe recruitment, and people and relatives said staff were caring and approachable. Infection control was good, visiting was welcomed, and people were supported to make choices.

Strengths noted
  • Staff were knowledgeable about people's needs and the service had enough staff, with the registered manager and team covering extra shifts
  • People and relatives described staff as caring and approachable, and inspectors saw positive interactions
  • Good infection prevention and control practices were followed, and visitors were welcomed
  • Safeguarding processes were in place and people, relatives and staff had confidence concerns would be handled
Areas to improve
  • Medicines were not always managed safely, including missing protocols for as-required medicines, incomplete running totals for some controlled drugs, and some storage not meeting legislation
  • Risks to people were not always clearly recorded, and care records sometimes contained conflicting information about changing needs
  • Quality assurance and learning from events were not robust enough, and some audit findings, including environmental concerns, had not been acted on

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia
Residential
Respite

Specialist care

Dementia
Physical disabilities
Younger adults (under 65)

Facilities

Activities programme
Minibus / outings

What's nearby

GP surgery500 m
Hospital19.8 miles
  • Near a main road
  • Fire station about 950 m away

Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). Locations © OpenStreetMap contributors.

What’s in the area

Outdoor Spaces

  • AllotmentsLimited
  • Play SpaceLimited
  • Golf CourseLimited
  • Public ParkLimited
  • Tennis CourtLimited
  • Bowling GreenSparse
  • Playing FieldLimited

Local Amenities

  • Pubs & BarsSparse
  • Restaurants & CafesSparse
  • Retail ShoppingSparse
  • SupermarketsSparse
  • TakeawaysSparse

Local crime statistics

1 recorded crimes in the local area (July 2026)

Top categories:

Anti-social behaviour100%

Source: data.police.uk · within 1 mile

Fees and funding

Care typeWeekly feeSource
Residential careFees on request—
Dementia careFees on request—
Respite (short stay)Fees on request—
Funding accepted
Not stated

Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Lincolnshire council pays.

Care fee trajectory

Indicative weekly fee by year, against what Lincolnshire pays care homes.
YearCouncil rate (per week)
2024£744
2025£783

What Lincolnshire council pays care homes, and whether it will help with fees

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Victoria House Residential Home is backed by a local NHS health network. The nearest A&E is Pilgrim Hospital, 19.8 miles away. The local GP practice is MERTON LODGE SURGERY, 0.3 miles away, rated ‘Good’ by the CQC.

Nearest hospital · A&E
Pilgrim Hospital · 19.8 mi
Nearest GP · CQC Good
MERTON LODGE SURGERY · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Community & connection in Alford

Local clubs, charities and support groups that help older residents stay active and connected.

Charity

Skegness Day Centre Limited

Provide Day care everyone including elderly, memory issues, disabled, Offer meals, social activities, exercise, entertainment, support with daily needs and opportunities to meet others. It can…

7.0 miles away · Source: Charity Commission (1097757)

Information last reviewed October 2026.

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