Swanton Care and Community
Swanton Community Services – Hertfordshire
Home care agency in Stevenage, Hertfordshire
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About
Swanton Community Services – Hertfordshire is a home care agency that provides care and support in people's own homes. It has a particular focus on dementia care and also supports older people aged 65 and over, younger adults, people with physical disabilities, people with mental health needs, people with sensory impairments and people with learning disabilities. The agency is operated by Swanton Care and Community and has its office in Stevenage, Hertfordshire.
The Care Quality Commission rates the agency Requires Improvement overall, based on a report published in 2023. It is rated Good for safe, caring and responsive care, and Requires Improvement for effective care and for well-led services.
What inspectors found
CQC: Requires improvementReport published 29 June 2023 · Last inspected 11 May 2023
Inspectors found that staff knew the young people well and supported them to pursue their interests, and that people were helped with their medicines in a way that encouraged independence. The service was rated requires improvement, mainly because the registered manager did not have full oversight of quality and safety, and some support planning and staffing were not consistently right.
- Staff knew the people they supported well and understood how to support them
- The living environments were safe, clean, well equipped and maintained, and people could personalise their rooms
- Staff understood how to recognise and report abuse and worked well with other agencies to protect people
- Staff felt supported by the registered manager and received induction and training
- People did not always have as much choice and control over their lives, and goals were not consistently set or monitored
- Care plans and risk assessments did not always describe signs of distress or how to reduce them, and there were not always enough staff
- The registered manager did not have full oversight of quality and safety, and families did not always feel involved in care planning
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseLimited
- Public ParkAdequate
- Tennis CourtSparse
- Bowling GreenAdequate
- Playing FieldAdequate
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Swanton Community Services – Hertfordshire will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Swanton Community Services – Hertfordshire is backed by a local NHS health network. The nearest A&E is Lister Hospital, 1.1 miles away. The local GP practice is THE SYMONDS GREEN HEALTH CENTRE, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Stevenage
Information last reviewed October 2026.
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