Sunhaven
Home care agency in Solihull
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About
Sunhaven is a home care agency based in Solihull, West Midlands, providing care and support in people's own homes. Its care focus is dementia, and it supports people from several client groups: dementia, older people (65+), younger adults (under 65), physical disabilities, mental health needs and sensory impairment. The agency describes its supported living and extra-care services as aimed at building self-esteem and independence, and at helping people form community ties while living at home. It says its support is bespoke and personalised to each person's goals.
Sunhaven was rated Requires Improvement overall by the Care Quality Commission in a report published in 2021. It received Good ratings for being effective, caring and responsive, and Requires Improvement for being safe and well-led.
What inspectors found
CQC: Requires improvementReport published 18 March 2021 · Last inspected 21 December 2020
Inspectors found that infection control arrangements were in place but needed some improvement to be applied safely and consistently, and that some risk management plans lacked detail. Staff were described as caring, knew people well, and were sufficient in number to meet the care calls people needed. Quality monitoring systems existed, but the report found they did not always give enough oversight to identify and manage risks.
- People said they felt safe and spoke positively about the staff who supported them.
- Staff were recruited safely, completed essential training, and knew how to recognise and respond to potential abuse.
- People were supported with consent, choice and control, and with healthcare access when needed.
- People knew how to raise complaints and said they were happy living at the service.
- Some care plans lacked the clarity needed for staff to meet people's needs effectively.
- Medicine procedures were not always in line with good practice guidance.
- Quality monitoring did not always identify and manage risks, and records did not always show risks would be acted upon.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
Facilities
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtLimited
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesSparse
- Retail ShoppingLimited
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Sunhaven will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Sunhaven is backed by a local NHS health network. The nearest A&E is Queen Elizabeth Hospital Birmingham, 4.4 miles away. The local GP practice is GRAFTON ROAD SURGERY, 0.2 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Solihull
Information last reviewed October 2026.
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