Home care agency

ST Complete Care Ltd

Home care agency in Peterborough

ST Complete Care Ltd

Home care agency in Peterborough

CQC GoodDementia
AddressNew England House, 555 Lincoln Road, Peterborough, PE1 2PB

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About

ST Complete Care Ltd is a home care agency based in Peterborough that provides care and support in people's own homes. It focuses on dementia care, aiming to help people stay independent, remain in familiar surroundings and maintain a good quality of life. Visits can be arranged flexibly, from short 30-minute calls to live-in support. The agency also offers urgent help within 24 hours for situations such as accidents, illness or discharge from hospital. It supports people with dementia, older people, younger adults, people with physical disabilities, mental health needs, sensory impairment and learning disabilities. The Care Quality Commission rates it Good overall, with Good ratings across all five key questions, in a report published in 2021.

What inspectors found

CQC: Good

Report published 10 December 2021 · Last inspected 18 November 2021

This domiciliary care service supports eight adults in their own homes, and inspectors found that staff understood the needs of the people they look after. Visits were reported as punctual, with no missed calls, and people and their families said they felt reassured and involved in decisions about their care. The report also describes staff as well trained, with regular supervision and recorded checks on their competence.

Strengths noted
  • Staff are described as trained and supported through supervision and further training, including spot checks on medicines administration.
  • Visits are reported as punctual, and people and their relatives said none had been missed.
  • Pre-employment checks and an induction that includes shadowing experienced colleagues help make sure new staff are suitable.
  • Protective equipment is well stocked and infection control practices are in place, and people feel listened to when raising concerns.

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery500 m
Hospital1.2 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpacePlentiful
  • Golf CourseLimited
  • Public ParkAmple
  • Tennis CourtPlentiful
  • Bowling GreenPlentiful
  • Playing FieldAdequate

Local Amenities

  • Pubs & BarsAdequate
  • Restaurants & CafesAmple
  • Retail ShoppingAmple
  • SupermarketsPlentiful
  • TakeawaysPlentiful

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — ST Complete Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

ST Complete Care Ltd is backed by a local NHS health network. The nearest A&E is Peterborough City Hospital, 1.2 miles away. The local GP practice is THISTLEMOOR MEDICAL CENTRE, 0.3 miles away.

Nearest hospital · A&E
Peterborough City Hospital · 1.2 mi
Nearest GP
THISTLEMOOR MEDICAL CENTRE · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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