Home care agency

Reliable Personnel Limited

Home care agency in Morden, Merton

Reliable Personnel Limited

Home care agency in Morden, Merton

CQC Good
NeighbourhoodGreen SurroundingsWell Served
What do these badges mean?
  • Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
  • Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
Address32 Crown Lane, Morden, SM4 5BL

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About

Reliable Personnel Limited is a home care agency based in Morden, Merton, delivering care and support to people in their own homes. The agency works with older people aged 65 and over, as well as those with physical disabilities, learning disabilities, and eating disorders. It was rated Good by the Care Quality Commission in 2019, achieving Good ratings across all five key questions: Safe, Effective, Caring, Responsive and Well-led.

What inspectors found

CQC: Good

Report published 7 October 2019 · Last inspected 17 September 2019

Inspectors found that people using this domiciliary care agency were generally happy with the service, describing consistent, punctual staff who knew their needs and treated them with kindness and respect. Staff were reported to manage risks well, support people to make their own choices, and work well with other professionals. Governance, complaints handling and end-of-life care were also described positively.

Strengths noted
  • Continuity of care, with regular staff who arrive on time and know people's needs and wishes
  • Staff trained for their roles and able to prevent and manage risks, with improved checks on staff suitability since the last inspection
  • Person-centred care plans, respect for people's choices, dignity, diversity and cultural needs, and information provided in accessible formats
  • Effective management, open culture that seeks views from people, relatives and staff, and close partnership working with other professionals

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Specialist care

Eating disorders
Learning disabilities
Older people (65+)
Physical disabilities

What's nearby

GP surgery500 m
Hospital1.6 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsPlentiful
  • Play SpaceAmple
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtPlentiful
  • Bowling GreenAmple
  • Playing FieldPlentiful

Local Amenities

  • Pubs & BarsAdequate
  • Restaurants & CafesPlentiful
  • Retail ShoppingAdequate
  • SupermarketsAmple
  • TakeawaysAmple

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Reliable Personnel Limited will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Reliable Personnel Limited is backed by a local NHS health network. The nearest A&E is St Helier Hospital, 1.6 miles away. The local GP practice is MORDEN HALL MEDICAL CENTRE, 0.3 miles away.

Nearest hospital · A&E
St Helier Hospital · 1.6 mi
Nearest GP
MORDEN HALL MEDICAL CENTRE · 0.3 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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