Home care agency
Phoenix Care Support Services
Home care agency in Romford, Havering
Phoenix Care Support Services
Home care agency in Romford, Havering
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Phoenix Care Support Services is a home care agency based in Romford that delivers care and support in people's own homes. It supports older people aged 65 and over, younger adults, and people living with dementia, physical disabilities, mental health conditions, sensory impairment and learning disabilities.
The agency was rated Requires Improvement by the Care Quality Commission in 2022, with that grade applied across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: Requires improvementReport published 12 April 2022 · Last inspected 24 March 2022
Inspectors found that this domiciliary care service, which supports five people in their own homes, requires improvement. Concerns centred on managing risks to people, poorly kept medicines records, and care plans that did not reliably capture preferences or communication needs. Staff were described as caring and respectful, with good privacy, dignity and infection control practice.
- People and relatives said staff were caring and treated them with respect.
- People's privacy, dignity and independence were supported, and their personal information was kept confidential.
- Staff were safely recruited, trained and felt supported by the management team.
- Infection control procedures were followed and a clear complaints procedure was in place.
- Risks linked to medical conditions, including behavioural challenges and diabetes, were not always managed safely.
- Medicines administration records were poorly maintained and did not follow best practice.
- Care plans did not record people's personal care preferences, food and drink preferences, or how to communicate effectively with them.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkPlentiful
- Tennis CourtPlentiful
- Bowling GreenAmple
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAmple
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Phoenix Care Support Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Phoenix Care Support Services is backed by a local NHS health network. The nearest A&E is Queen's Hospital, 0.6 miles away. The local GP practice is WESTERN ROAD MEDICAL CENTRE, 0.3 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Romford
Information last reviewed October 2026.
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