Home care agency
Personal Support Service
Home care agency in York
Personal Support Service
Home care agency in York
What do these badges mean?
- High Retirement Community — An above-average share of residents are aged 65 and over (ONS Census) — often a sign of established later-life communities and services.
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Personal Support Service is a home care agency based in York, North Yorkshire, providing care and support to people in their own homes. It supports older people aged 65 and over, younger adults, and people with physical disabilities, mental health needs, sensory impairment, learning disabilities, substance misuse concerns and eating disorders.
The agency was rated Good by the Care Quality Commission in 2020, achieving Good grades across all five key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 19 November 2020 · Last inspected 29 October 2020
Inspectors found that people using this domiciliary care service were happy with their support and felt safe, with risk assessments and staff understanding of their roles in place. Work had been done to improve staff consistency, and the service's medicines support and infection control training were judged appropriate during the COVID-19 pandemic. Quality monitoring through audits, surveys and learning from complaints and incidents was also noted.
- People reported being happy with the care they received and felt safe
- Risk assessments identified risks and how to reduce them, and staff understood what was expected to keep people safe
- Appropriate support with medicines and infection control training with competency checks were in place
- Audits, surveys and lessons from complaints and incidents were used to monitor and improve the service
- Consistency of staff for people needed improvement, and the registered manager was introducing new systems to address this
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsPlentiful
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenPlentiful
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Personal Support Service will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Personal Support Service is backed by a local NHS health network. The nearest A&E is The York Hospital, 1.1 miles away. The local GP practice is DALTON TERRACE SURGERY, 0.4 miles away, rated ‘Requires improvement’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near York
Information last reviewed October 2026.
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