People Matter Support Services
Home care agency in Reading
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
People Matter Support Services is a home care agency based in Reading, Berkshire, providing care and support in people's own homes. It supports older people, younger adults under 65, and people with physical or learning disabilities. The agency puts each individual at the centre of its work, aiming to protect dignity and independence, respect human rights and safeguard welfare. It works alongside families, carers, health professionals and Social Services. Its trained caregivers offer companion care and help with a range of daily activities.
The Care Quality Commission rates the agency Good overall, with Good ratings for being safe, effective, caring and responsive. Its well-led rating is Requires Improvement. The report was published in 2023.
What inspectors found
CQC: GoodReport published 10 July 2023 · Last inspected 2 June 2023
Inspectors found that care in this community-based agency was person-centred and promoted people's dignity, privacy and rights. Risk assessments gave staff clear guidance on reducing risks and supporting people to make informed decisions, and there were enough staff who knew people well. The report says staff felt well supported, and the registered manager oversaw their competence through regular spot checks.
- Care observed was person-centred, and people's privacy and human rights were respected.
- Risk assessments and care plans gave staff clear guidance on how to support people safely.
- Recruitment checks, safeguarding training, medicines training and infection control training were in place.
- The provider worked with local health and social care services to make sure people received the care they needed.
- The registered manager's auditing of people's records was not always effective, and a new system is planned for the coming months.
- Inspectors recommended that the provider embeds its new governance systems to ensure effective oversight of the service.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAmple
- Bowling GreenAdequate
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — People Matter Support Services will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
People Matter Support Services is backed by a local NHS health network. The nearest A&E is Royal Berkshire Hospital, 0.7 miles away. The local GP practice is LONDON STREET SURGERY, 0.4 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Reading
Information last reviewed October 2026.
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