Florence House
Care home in Newcastle-under-Lyme, Staffordshire
What do these badges mean?
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Florence House is a care home in Newcastle-under-Lyme, Staffordshire, registered for 38 beds. The home provides nursing care and support for older adults, including those with dementia and mental health needs, as well as younger adults with physical or learning disabilities. It operates specialist units tailored to these different groups.
The Care Quality Commission rated Florence House Good overall in 2022, with Good ratings across Safe, Effective, Caring and Responsive care. The Well-led key question was rated Requires Improvement.
What inspectors found
CQC: GoodReport published 13 May 2022 · Last inspected 12 April 2022
Inspectors visited Florence House in April 2022, a 36-place care home over two floors that supports some people living with dementia, sensory impairment or mental ill health. They found staff were clear about their roles, felt valued by management, and that the service had enough staff, with recruitment ongoing. Medicines, infection control and risk management were judged to be in place, and people were supported with choice, healthcare, diet and dignity.
- Risk assessments are now in place for people, which the report says is an improvement since the last inspection
- Medicines are managed safely and infection prevention and control measures are effective
- Activities are tailored to people's preferences, and people and relatives know how to make a complaint
- The management team has improved systems and learns from things that go wrong
- Some care records needed reviewing to make sure they were up to date and reflected people's assessed needs
- Care plan audits needed to be carried out more often
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Food hygiene rating
Very good
Food Standards Agency · inspected January 2026
What's nearby
- Near a main road
Straight-line distances. Road and rail noise from government strategic noise mapping (modelled, not measured). A&E departments from the NHS website.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpaceAdequate
- Golf CourseSparse
- Public ParkPlentiful
- Tennis CourtLimited
- Bowling GreenAmple
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesAdequate
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysAdequate
Local crime statistics
353 recorded crimes in the local area (April 2026)
Top categories:
Source: data.police.uk · within 1 mile
Gallery
Fees and funding
| Care type | Weekly fee | Source |
|---|---|---|
| Residential care | Fees on request | — |
- Funding accepted
- Not stated
Fees depend on the room and the care needed, so ask the home for a written quote. Check who pays with the funding calculator, or see what Staffordshire council pays.
Care fee trajectory
| Year | Council rate (per week) |
|---|---|
| 2024 | £898 |
| 2025 | £941 |
What Staffordshire council pays care homes, and whether it will help with fees
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Florence House is backed by a local NHS health network. The nearest A&E is Royal Stoke University Hospital, 2.5 miles away. The local GP practice is THE VILLAGE SURGERY, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Community & connection in Newcastle-under-Lyme
Local clubs, charities and support groups that help older residents stay active and connected.
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More care homes near Newcastle-under-Lyme
Information last reviewed October 2026.
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