City and County Healthcare Group
Comfort Call - St Andrews House
Home care agency in Nottingham, Nottinghamshire
Operated by City and County Healthcare Group
What do these badges mean?
- Cultural Hub — An excellent range of libraries, museums, galleries, theatres and community venues within easy reach (OpenStreetMap).
- Green Surroundings — Excellent access to parks, playing fields and other green space nearby (OpenStreetMap).
- Well Served — Excellent everyday amenities nearby — shops, supermarkets, pharmacies, banks, post offices, cafés and places to eat (OpenStreetMap).
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About
Comfort Call – St Andrews House is a home care agency based in Nottingham that provides domiciliary care and support in people's own homes. The service supports older people, younger adults, and those living with dementia, physical disabilities or sensory impairment. The agency is part of City and County Healthcare Group and focuses on enabling clients to maintain independence and quality of life within their own homes, whilst receiving care tailored to their individual needs.
The agency was rated Good by the Care Quality Commission in 2022, receiving Good grades across all key questions: Safe, Effective, Caring, Responsive and Well-led.
What inspectors found
CQC: GoodReport published 27 July 2022 · Last inspected 7 June 2022
Inspectors found that the service supports 13 people in self-contained flats in an extra care building, with help for personal hygiene and eating. Staff were described as kind and caring, respected people's privacy, and helped them stay independent and keep up their relationships. The service was rated good, and a new manager had recently taken up the post.
- Medicines are handled safely, and there are enough staff to meet people's needs.
- Staff receive training and induction, and they work well with other health and social care professionals.
- Care plans are tailored to each person and show that people took part in decisions about their care.
- People know how to raise a concern, and complaints are answered promptly under the provider's policy.
- Not everyone using the service knew who the manager was, although they knew a team leader they could raise concerns with.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpaceAmple
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtAmple
- Bowling GreenLimited
- Playing FieldPlentiful
Local Amenities
- Pubs & BarsAdequate
- Restaurants & CafesAmple
- Retail ShoppingLimited
- SupermarketsSparse
- TakeawaysAmple
Gallery
What home care costs
Estimated typical UK ranges — Comfort Call - St Andrews House will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Comfort Call - St Andrews House is backed by a local NHS health network. The nearest A&E is Queen's Medical Centre, 4.3 miles away. The local GP practice is WEST OAK SURGERY, 0.1 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
Part of City and County Healthcare Group
Comfort Call - St Andrews House is one of 150 services run by City and County Healthcare Group on AskBart. See how the group's services are rated and where it operates.
More home care agencies near Nottingham
Information last reviewed October 2026.
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