Cephas Care Ltd Domiciliary Care Agency
Home care agency in Ipswich, Suffolk
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About
Cephas Care Ltd is a home care agency that delivers care and support in people's own homes across Suffolk, with its office in Ipswich. The business describes itself as family-run and says it has operated for more than 30 years. It covers a wide area while aiming to offer the support and expertise associated with larger providers. Its home care supports adults aged 18 to 65 who have learning difficulties, Down's syndrome, or a range of physical and mental health conditions.
The Care Quality Commission rates Cephas Care Ltd as Requires Improvement overall, based on a report published in 2022. The agency received the same grade across all five key questions: safe, effective, caring, responsive and well-led.
What inspectors found
CQC: Requires improvementReport published 23 December 2022 · Last inspected 13 December 2022
Inspectors found that a new management team has improved the service since the previous inspection, and the provider is no longer rated inadequate or in special measures. Feedback from people receiving personal care was generally positive, and people in supported living have more choice, more control over their lives, and better access to their communities. Feedback from relatives of supported living residents was mixed, with some reporting good relationships with staff and others raising concerns about staff skills and agency use.
- The management team is visible and accessible to people and staff, and its focus is on improving people's experience.
- Staff morale has improved significantly, staff are encouraged to raise issues, and they have more confidence that safeguarding concerns will be taken seriously.
- Incident reports are more detailed and reviewed by managers, and the number of incidents has fallen.
- Quality assurance systems have been strengthened, and people are better supported to maintain relationships with friends and family.
- Problems with the electronic scheduling system and staff changes led to some missed calls, and a replacement system was about to be introduced.
- Some relatives in supported living raised concerns about staff skills and the use of agency staff, and inspectors recommended improved staff training and better preparation for people moving between services.
- Care plans were still being reviewed, sensory assessments were not always accessible, end-of-life care planning was underdeveloped, and more observational audits were recommended.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseAdequate
- Public ParkAmple
- Tennis CourtAdequate
- Bowling GreenPlentiful
- Playing FieldAmple
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingAdequate
- SupermarketsAmple
- TakeawaysPlentiful
What home care costs
Estimated typical UK ranges — Cephas Care Ltd Domiciliary Care Agency will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Cephas Care Ltd Domiciliary Care Agency is backed by a local NHS health network. The nearest A&E is Ipswich Hospital, 0.6 miles away. The local GP practice is THE DERBY ROAD PRACTICE, 0.5 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Ipswich
Information last reviewed October 2026.
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