Carelife

Home care agency in Southampton

CQC GoodDementia
AddressSuite 29-30, Royal Mail House, Terminus Terrace, Southampton, SO14 3FD

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About

Carelife is a home care agency based in Southampton, Hampshire, providing care and support in people's own homes. It focuses on dementia and supports older people, younger adults, people with physical disabilities, mental health needs, sensory impairments and learning disabilities. Each care plan is shaped around the individual's needs, preferences and goals, and the person receiving support helps decide how their care is delivered.

Support covers daily living tasks, emotional and social care, attending appointments, links to day centres and keeping each day running smoothly. The team works alongside carers, nurses, therapists and families. The Care Quality Commission rates Carelife Good overall, with Good ratings for effective, caring, responsive and well-led care, and Requires Improvement for safe.

What inspectors found

CQC: Good

Report published 7 October 2022 · Last inspected 11 August 2022

Inspectors found the newly registered domiciliary service, which supports two people in their own homes, to be positive overall. Staff were described as arriving on time and meeting people's needs and preferences, with privacy and dignity respected. Assessments, risk plans, care plans and a complaints procedure were in place, and the registered manager was described as liaising with professionals and seeking people's views.

Strengths noted
  • Staff arrive on time and support people in ways that match their needs and preferences
  • Risk assessments and care and support plans are in place and cover healthcare needs and the home environment
  • People and relatives feel their privacy and dignity are respected, and feedback on how the service is managed was positive
  • The registered manager assesses people before service starts, works with health and social care professionals, and gathers feedback from people
Areas to improve
  • Staff were not recruited using a robust employment procedure; the registered manager acted immediately to address this, and inspectors found no evidence that people were at risk of harm from it

Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.

Care provided

Dementia

Specialist care

Dementia
Learning disabilities
Mental health
Older people (65+)
Physical disabilities
Sensory impairment
Younger adults (under 65)

What's nearby

GP surgery950 m
Hospital2.9 miles

Straight-line distances.

What’s in the area

Outdoor Spaces

  • AllotmentsSparse
  • Play SpacePlentiful
  • Golf CourseSparse
  • Public ParkPlentiful
  • Tennis CourtLimited
  • Bowling GreenSparse
  • Playing FieldSparse

Local Amenities

  • Pubs & BarsPlentiful
  • Restaurants & CafesPlentiful
  • Retail ShoppingPlentiful
  • SupermarketsPlentiful
  • TakeawaysPlentiful

Gallery

What home care costs

Hourly (visiting) care — typically £22–£30 per hour
Overnight (waking) care — typically £150–£220 per night
Live-in care — typically £1,100–£1,600 per week

Estimated typical UK ranges — Carelife will give you a written quote after a free needs assessment. Check who pays with the funding calculator.

Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.

Local health safety net

Carelife is backed by a local NHS health network. The nearest A&E is Southampton General Hospital, 2.9 miles away. The local GP practice is SOUTHAMPTON SEA CITY PARTNERSHIP, 0.6 miles away.

Nearest hospital · A&E
Southampton General Hospital · 2.9 mi
Nearest GP
SOUTHAMPTON SEA CITY PARTNERSHIP · 0.6 mi

Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.

Information last reviewed October 2026.

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