Candid Health & Social Care Ltd
Home care agency in Barking, Barking and Dagenham
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About
Candid Health & Social Care Ltd is a home care (domiciliary care) agency, providing care and support in people's own homes. Its office is in Barking, in the London Borough of Barking and Dagenham, and its specialist focus is dementia. The agency supports people living with dementia, older people aged 65 and over, younger adults under 65, and people with physical or learning disabilities.
The Care Quality Commission rated the agency Requires Improvement overall in a report published in 2024. It received Good ratings for safe, caring and responsive care, and Requires Improvement for effective and well-led care.
What inspectors found
CQC: Requires improvementReport published 24 January 2024 · Last inspected 7 November 2023
Inspectors found that the two people receiving personal care at the time were happy with their carers, who visited regularly and were described as caring, and that people were supported to stay safe, healthy and in control of their daily lives. Staff were recruited and inducted properly and understood how to protect people from harm. The service is rated Requires improvement, down from Good at its previous inspection, mainly because oversight of staff and records was not effective.
- Relatives and people said they were happy with the care, and regular staff helped build positive, meaningful relationships.
- Staff were recruited safely, completed an induction before providing care, and understood how to safeguard people and raise concerns.
- Risk assessments and support plans gave staff clear guidance, and people were supported with medicines, infection control and access to health services.
- People were supported to make their own choices, and inspectors saw that their dignity, privacy and consent were respected.
- Quality assurance systems were not used effectively. Records of staff meetings and supervisions were not kept, and checks such as contact with people and spot checks were not consistently recorded.
- Staff did not receive regular supervisions or annual appraisals in line with the provider's own policy, and training was not monitored closely enough to act quickly when it fell behind.
- The manager said the organisation was going through management change and had plans to formalise staff supervision and support.
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsSparse
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtLimited
- Bowling GreenSparse
- Playing FieldAmple
Local Amenities
- Pubs & BarsSparse
- Restaurants & CafesAmple
- Retail ShoppingAdequate
- SupermarketsPlentiful
- TakeawaysAmple
What home care costs
Estimated typical UK ranges — Candid Health & Social Care Ltd will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
Candid Health & Social Care Ltd is backed by a local NHS health network. The nearest A&E is Newham Hospital, 2.7 miles away. The local GP practice is AURORA MEDCARE, 0.5 miles away.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Barking
Information last reviewed October 2026.
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