B & H Care
Home care agency in Ipswich, Suffolk
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About
B & H Care is a home care agency based in Ipswich, Suffolk. It provides care and support in people's own homes and has a particular focus on dementia. It supports older people aged 65 and over, as well as people with dementia, physical disabilities, mental health needs, sensory impairment, learning disabilities and eating disorders.
The Care Quality Commission's report, published in 2023, rates the agency overall as Requires Improvement. Its effective and caring key questions are graded Good, while its safe, responsive and well-led key questions are graded Requires Improvement.
What inspectors found
CQC: Requires improvementReport published 5 June 2023 · Last inspected 11 April 2023
Inspectors describe B & H Care as a newly registered domiciliary service that supports adults in their own homes with personal care, supporting 52 people at the time of the visit. Medicines were handled as required, people were involved in planning their care, and people and relatives said they were treated with privacy, respect and kindness. Staff were trained in safeguarding and the registered manager was praised for how they led the service.
- People received their medicines as required, with audits helping the provider find and fix shortfalls
- People and their representatives were involved in care planning and reviews, and their independence and choices were respected
- Staff received induction and training, were recruited safely, and were trained in safeguarding
- Positive feedback about the registered manager's leadership, and a complaints procedure where complaints were investigated
- Care records were not always person centred and did not always show how needs would be met and risks reduced
- Governance systems needed improvement, including oversight of visit timings, and some people said they often felt rushed and did not always get their full visit time
- Some staff did not understand how to support people with preparing meals, and a concern raised by one person was not responded to appropriately
Written by AI from the report text and checked against it. Not an official CQC statement. Contains public sector information licensed under the Open Government Licence v3.0. Read the full report on CQC.
Care provided
Specialist care
What's nearby
Straight-line distances.
What’s in the area
Outdoor Spaces
- AllotmentsAmple
- Play SpacePlentiful
- Golf CourseLimited
- Public ParkPlentiful
- Tennis CourtAdequate
- Bowling GreenPlentiful
- Playing FieldSparse
Local Amenities
- Pubs & BarsPlentiful
- Restaurants & CafesPlentiful
- Retail ShoppingPlentiful
- SupermarketsPlentiful
- TakeawaysPlentiful
Gallery
What home care costs
Estimated typical UK ranges — B & H Care will give you a written quote after a free needs assessment. Check who pays with the funding calculator.
Weighing up the options? Compare a care home with care at home, or check who pays with the means-test calculator.
Local health safety net
B & H Care is backed by a local NHS health network. The nearest A&E is Ipswich Hospital, 1.9 miles away. The local GP practice is BARRACK LANE MEDICAL CENTRE, 0.4 miles away, rated ‘Good’ by the CQC.
Nearest services from NHS ODS + postcodes.io + CQC, by straight-line distance.
More home care agencies near Ipswich
Information last reviewed October 2026.
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